Agile Onboarding

As Assistant Director of Online Learning Support at the University of North Florida, I re-tooled and implemented the onboarding process for three positions: Coordinator of Training; Coordinator of Online Learning Support; Online Learning Assistant. Rather than following a traditional linear training program (previously hosted in Canvas LMS), new employees are encouraged to progress through a series of  training cards with … Read More

UNF COVID-19 Education Program

While working in the Center for Instruction and Research Technology at the University of North Florida, I edited, designed, published, and supported the COVID-19 Education Program, which was disseminated to all students, faculty, and staff. This project, of which I am very proud, was integral to UNF’s response to the Coronavirus pandemic. The UNF COVID-19 Education Program is required training … Read More

aPlus+ Attendance

As Coordinator of Online Learning Support at the Center for Instruction and Research Technology at the University of North Florida, I helped to implement, test, and roll-out an automated attendance tracking solution (aPlus+ Attendance) for teachers instructing in remote environments.  aPlus+ Attendance brings tightly integrated manual or automated attendance features to Canvas. aPLus+ Attendance allows instructors to take attendance manually … Read More

LMS Administration

As Coordinator of Online Learning Support at the Center for Instruction and Research Technology at University of North Florida, I managed a small team of student employees who logged over 6000 support interactions with faculty in various modalities, including email, telephone support, and Zoom consultations. The above image is taken from the CIRT Annual Report (2020). The OLS team coordinates … Read More