Agile Onboarding

As Assistant Director of Online Learning Support at the University of North Florida, I re-tooled and implemented the onboarding process for three positions: Coordinator of Training; Coordinator of Online Learning Support; Online Learning Assistant. Rather than following a traditional linear training program (previously hosted in Canvas LMS), new employees are encouraged to progress through a series of  training cards with … Read More

LMS Administration

As Coordinator of Online Learning Support at the Center for Instruction and Research Technology at University of North Florida, I managed a small team of student employees who logged over 6000 support interactions with faculty in various modalities, including email, telephone support, and Zoom consultations. The above image is taken from the CIRT Annual Report (2020). The OLS team coordinates … Read More

Intro to Arboriculture

I spearheaded the HTML5 update to ISA’s award-winning award-winning, interactive training series (“Intro to Arboriculture”), which was previously only available through CD-ROMs or in Flash format. Before I came to the project, the ISA had been struggling to update their legacy content. They had tasked a handful of instructional designers who failed to clean the Flash code. With proper planning … Read More